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Problems and fixes

Forgotten password, file open elsewhere, import problems, and agent connection problems.

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I forgot my password

Unlock with the recovery key instead, then set a new password in Settings. If you have neither the password nor the recovery key, nobody can open the file. Righto has no server copy and no reset.

Righto says that the file is open somewhere else

Only one program can open a business file at a time. Close it in the other Righto window, stop righto serve, or wait for the other Mac to close it. If a copy of the file is in a synced folder, open only one copy.

Righto says that I have three businesses

One installation holds up to three businesses. Remove one from the business list to add another. Removing it from the list does not delete the file.

An import shows zero new rows

You already imported those lines. Righto never imports the same lines two times. Check the earlier import in Transactions.

The amounts in a CSV import have the wrong sign

Go back to the format settings and change the sign direction. Some banks show money out as a positive number, and some credit card files show charges as positive.

A PDF import has wrong rows

PDF layouts differ from bank to bank. Correct or skip the wrong rows in the preview. If many rows are wrong, ask the bank for a CSV, OFX, or QFX file for the same period.

The reconciliation difference is not zero

Look for a missing import, a line imported two times, a transaction in the wrong account, or a wrong opening balance. Do not add an entry only to make the difference zero. See Reconcile an account.

My agent cannot connect

Check these in order:

  1. Terminal finds the commands: righto --help works. If not, choose Righto > Install Command Line Tools… and open a new Terminal window.
  2. Righto is open and the business is unlocked, or righto serve is running.
  3. Run righto status --connection <name> in Terminal. It shows the problem.
  4. The connection is not revoked: check Settings, Agent Access.
  5. The agent uses the same connection name as Agent Access shows.
  6. If you moved the file to a new Mac, make a new connection there.

An agent gets “access refused” when its level does not allow the work. Change the level in Agent Access if you want it to do that work.

An agent made a change that I do not want

Open Activity, find the change (it shows the agent’s name), and choose Undo. Or revoke the connection to stop the agent at once.